Frequently Asked Questions

Ordering

How do I place an order?
Browse our collections, select your size and color, add to cart, and checkout. You will receive a confirmation email within minutes.

Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. Once shipped, they cannot be cancelled.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.

Sizing & Fit

How do I find my size?
Use our Size Guide. If between sizes, generally size up for lingerie and size down for corsets.

What if my item does not fit?
We offer free exchanges within 30 days. See our Returns & Exchanges page.

Shipping

How long does shipping take?
Standard: 5-7 business days. Express: 2-3 business days. See Shipping for all options.

Is my package discreet?
Yes. All orders ship in plain packaging showing only “RP Commerce” — never our brand name.

Do you ship internationally?
Yes, to over 50 countries. International orders arrive in 7-14 business days.

Product Care

How should I care for my lingerie?
Hand wash in cold water with gentle detergent, or machine wash in a delicate bag on gentle cycle. Lay flat to dry. Check each item label for specifics.

How do I care for satin and silk?
Hand wash in cold water with silk detergent. Do not wring. Lay flat on a clean towel. Avoid direct sunlight.

Privacy & Security

Is my information secure?
Yes. We use 256-bit SSL encryption. We never store full card details and never share your data with third parties.